Yea all what you said are true. Its easy for humans to make promises but hard to fulfil those promises. I'm not a business owner but i think i have failed to fulfil my promise one certain time and that why the article concerns me. I had to print out some works for my school project and i was not with enough money on me. I just had to go and plead with a cyber caefé attendant to help me out. Actually she did helped me out and my bill was around $50. Promised to pay her back the money that following week but things did not work out as planned. It got to 3 weeks and i haven't paid her back. I became guilty within me but still no way to pay. She got angry with and i kept on giving her hope that i would pay her the money. I'm just glad that i paid her the money recently its been up to a month i owe her