Absolutely! What type of business are you in ? Provide quality service or products. Be competitive with your pricing , but not necessarily the cheapest. Don’t sell yourself short. Treat customers with respect and value them. Build relationships with your customers.

Every day I am in my office , I answer the phones , even after about 20 years. People are shocked they actually get to speak to an owner when they call rather than one of the staff memebers. And always treat your staff right. If they get out of line or slack , put them in their place , but don’t disrespect them. And don’t let your customers disrespect them either.