Trading is not the sort of place where an organization can really hope to get by with patchy service. I'm guessing Polo is having some "scaling issues" with the overall interest and volume of alt coin trading being up sharply.
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Yes but they have been having the same issues since 2014. I suspect they are trying to cut costs and maximise profits.
Sometimes I wonder if one of the "Achilles heels" of cryptos is that the low/no fee promise inadvertently results in those providing scaling/development and essential support services struggle to be able to afford the tech/staff/resources needed to provide a top shelf experience. A server farm still costs money, even if you're on the blockchain...