I got all my coins off exchanges after my sbd disappeared on polo, it took months to get my sbd back! I did the same with bittrex. I’m soooo sorry. I read don’t keep your coins on exchanges and I have diligently followed that advice.
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I had problems w Polo and Steem/SBD as well. Actually part of the reason I gravitated more to Bittrex. Oh the irony. Anyways, most coins I do have stored securely. But I could have moved more off Bittrex if I was more diligent. Lesson learned!