Paypal makes decisions based on risk and liability. They don't want any kind of business that can be charge-backed because of buyers-remorse. They dislike certain business models that have bad "stats". If they did keep her, and pay her out, and then customer decides to take it back, paypal would be in a hole for the amount if they can't collect. Research more about negative balance paypal accounts. Thats why crypto can deal with everything, every transaction is final, no risk involved. Of course their TOS is written to make them seem like a good guys.
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Very True! i do understand paypal is there own entity and should have to the rights to choose who they wish to conduct business with... However Im in the business of manufacturing, and I've sold products internationally thru paypal... received payment in full, shipped out my product, and for whatever reason the customer wasn't able to pick up the package from the address we shipped due to some sort of family matter (i forget the scenario exactly) anyhow they asked for a full refund from paypal... in which paypal returned the money and i had to eat the shipping cost and pay to ship the package back home... cost me $300+ i tried to file a claim with paypal with no success... they're fantastic to shop with in the fact they always value the customers! however being a merchant they really don't take care of the merchants in a fair manner at all. Im with the girl... not a fan of paypal, and looking forward to the day i strictly can accept crypto payments with no 3rd partys ... Hopefully this really is the future??? sooner than later?