WHEN YOU MEET THE NEEDS OF A CUSTOMER...

One thing with business transactions is that, when you maintain a good customer service relationship with your customers, they will come for more patronage or perhaps refer you or your company to other people. Good deeds beget another and so it becomes important that business owners are intentional in their businesses. Always finding some level of standard to meet up with the needs of your customer when a situation arises. Of course, customers are the pillars of any business.

I had a very good experience recently with one of the nicest shopping malls in lekki Lagos state Nigeria. I bought this cooking gas sometime in January this year from SPAR Nigeria.

I was given a receipt with one year warranty.

The gas cooker was working perfectly until recently it started having issues. I quickly search for SPAR customer service number online and placed a call to them. They requested that I send my complaints through their official email which I did below 👇

The response I got from them 👇

If you read their response, you will discover that it's a positive one. They also sent other mail stating that within 72 hours, their Engineers will visit my home to resolve the issues. I was wowed 🤭🤭, I couldn't believe that this type of service is happening in Nigeria 😂😂

I was excited about the mail but not too excited until I see the Engineers. Now, let me clarify things for you; normally, I was supposed to take the gas cooker to their repair center, which is very, very far from where I reside and that means, I should have spent a huge amount of money 💰💰 transporting the gas cooker to their repairing center, plus my time and energy. From what I gathered, that was the procedure before now, the customer return any goods within the warranty period by him or herself but it seems there are lots of positive changes now. On the day they promised to send their Engineers, truly they arrived at my home and resolved all the issues without me stressing myself to their center.

One of the engineers working on the gas cooker

I was so much happy to see this company keep to its promise. They saved me Money, energy, and time. For a business transaction since January, this year and they gave me quick attention...that's great. This act is enough to make me want to patronize next time and share their good customer service with others just like I am doing now in hive.

In summary, whatever business one is into, it's a good thing that you plan to accommodate your customer's needs; this would help that business to expand with time.

That's all I have for you today, 🤗

PLEASE NOTE: ALL PICTURES ARE MINE

THANKS SO MUCH FOR READING🧡💖😇